Terms & Condition
Terms & Conditions
Welcome to South East Taxi Service. By using our website and transportation services, you agree to follow the terms and conditions mentioned below. These terms help maintain safe, reliable, and smooth travel services for all passengers across Melbourne.
Booking Services
Customers can book rides through our website, phone support, or available booking platforms. All bookings depend on vehicle availability, travel location, traffic conditions, and driver schedules.
Please provide correct pickup details, contact information, and travel requirements during booking to avoid delays or service issues.
Booking Includes
- Airport Transfers
- Hotel Transfers
- Parcel Delivery
- City Transportation
- Corporate Travel
- Event Transfers
Payment Policy
South East Taxi Service offers clear and affordable pricing for all transportation services. Ride charges may depend on travel distance, waiting time, tolls, airport fees, or additional travel requests.
Customers must complete payment using approved payment methods after ride completion unless another arrangement is confirmed earlier.
Accepted Payments
- Cash Payments
- Card Payments
- Online Payments
Cancellation Policy
Customers can cancel bookings before driver dispatch without major charges. However, late cancellations or no-show bookings may include cancellation fees depending on travel location and booking time.
South East Taxi Service reserves the right to cancel rides during severe weather conditions, unsafe situations, or unavailable vehicle conditions.
Passenger Responsibilities
Passengers are expected to behave respectfully during every journey. Unsafe actions, property damage, aggressive behavior, smoking, or illegal activities inside vehicles are not allowed.
Drivers may refuse service if passenger behavior creates safety concerns for the driver or other passengers.
Passenger Rules
- Wear seatbelts during travel
- Respect driver instructions
- Avoid vehicle damage
- Maintain clean vehicle conditions
- Follow local travel laws
Driver Responsibilities
Our drivers aim to provide professional, punctual, and comfortable transportation services. Drivers follow Melbourne road rules, maintain safe driving practices, and assist passengers whenever possible.
South East Taxi Service works to maintain clean vehicles and reliable transportation experiences for every customer.
Airport Transfers
Airport transfer bookings should include correct flight details and pickup information. Customers are responsible for informing our team about flight delays, schedule changes, or updated arrival times.
Pickup timing may vary depending on traffic, airport conditions, and passenger communication.
Parcel Delivery
Parcel delivery services are available for approved items only. Customers must not send dangerous, illegal, fragile, or restricted items through our delivery services.
South East Taxi Service is not responsible for delays caused by incorrect delivery details or restricted parcel contents.
Limitation Of Liability
South East Taxi Service is not responsible for delays caused by traffic conditions, weather situations, road closures, accidents, or events outside our control.
While we work hard to provide reliable transportation, travel timing cannot always be guaranteed during unexpected situations.
Website Usage
All website content, logos, text, and branding belong to South East Taxi Service. Users must not copy, misuse, or reproduce website content without permission.
Website information may be updated anytime without prior notice to improve services and customer experience.
Contact Support
For questions regarding bookings, payments, cancellations, or transportation services, customers can contact South East Taxi Service anytime through available support channels. Our team is always ready to assist with smooth and reliable travel support across Melbourne.