Privacy & Policy

South East Taxi Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer details when using our website and transportation services across Melbourne.

By accessing our website or booking our taxi services, you agree to the terms mentioned in this Privacy Policy.

Information We Collect

We may collect personal and travel information when customers use our services or contact our team.

Personal Details

Full name
Phone number
Email address
Pickup and drop-off locations
Booking information

Payment Information

Payment details may be collected securely during online bookings or transportation services. South East Taxi Services does not store sensitive banking information directly on our systems.

Website Usage

Our website may collect general visitor information including:

Device type
Browser information
IP address
Website activity

This information helps improve website performance and customer experience.

How We Use Information

Customer information is used to provide reliable transportation services and improve travel support across Melbourne.

Service Purposes

Confirm taxi bookings
Provide transportation services
Contact customers about bookings
Improve customer support
Manage airport transfers and local rides

Communication

South East Taxi Services may contact customers regarding:

Booking confirmations
Driver updates
Service notifications
Customer support requests

We do not sell customer information to third parties.

Booking Security

We take reasonable steps to protect customer information from unauthorized access, misuse, or loss. Secure systems and trusted service providers help maintain booking safety and data protection.

While we work to protect customer information, no online platform can guarantee complete internet security.

Cookies

Our website may use cookies to improve browsing experience and website performance. Cookies help us understand visitor activity and improve service quality.

Customers can disable cookies through browser settings if preferred.

Third Party Services

South East Taxi Services may use trusted third party tools or service providers for:

Online bookings
Website analytics
Payment processing
Customer communication

These providers may access limited information required to perform their services securely.

Information Sharing

Customer information is only shared when necessary for transportation services or legal requirements.

We may share information with:

Drivers assigned to bookings
Payment providers
Legal authorities if required by law

We never share personal information for unauthorized marketing purposes.

Customer Responsibilities

Customers are responsible for providing accurate booking and contact details when using our website or transportation services.

Incorrect information may affect booking confirmations or travel support.

External Links

Our website may contain links to third party websites. South East Taxi Services is not responsible for external website content, security, or privacy practices.

Customers should review external website policies separately.

Policy Updates

South East Taxi Services may update this Privacy Policy when required. Updated policies will appear on this page with revised information.

Customers are encouraged to review this page regularly for any changes.

Contact Us

For questions regarding this Privacy Policy or customer information, please contact South East Taxi Services.

Our team is always available to assist with privacy concerns, booking support, and transportation service information across Melbourne.